Last Updated: February 25, 2026
This policy applies to appointments, deposits, prepaid services, and retail products at JASS THE SALON. It is designed to protect staff time, product cost, and scheduling capacity, subject to applicable law.
Booking Requests and Confirmed Appointments
- Submitting a booking form or WhatsApp message does not guarantee a slot until the Salon confirms it.
- We may require a deposit/advance before confirming certain services or peak-time slots.
Deposits and Advance Payments
- Deposits/advances are generally non-refundable once a slot is reserved.
- If the Salon cancels a confirmed appointment and cannot offer a suitable alternative, we may refund the deposit or transfer it to a future booking, at our discretion and subject to law.
- Deposits are adjusted against the intended booking/service unless we approve otherwise.
Customer Cancellation and Rescheduling
- 24+ hours notice: usually one reschedule is allowed without penalty (subject to availability).
- Less than 24 hours notice: deposit may be partly or fully forfeited.
- No-show / unreachable client: deposit may be fully forfeited and future bookings may require advance payment.
- Repeated rescheduling may be treated as cancellation and may require a fresh deposit.
Late Arrival
- Late arrival may reduce service time or require rescheduling.
- If the slot cannot be fully used due to late arrival, charges may apply for reserved time and products prepared/used.
Completed Service Refunds
Salon services are time-based and immediately consumed. Refunds for completed services are not guaranteed and are generally not issued except where required by law or approved by management after review.
- Please report service concerns promptly (preferably within 48 hours) with clear details and photos where relevant.
- We may first offer inspection/rework instead of a refund.
- Management decides whether a rework, credit, partial refund, or no refund applies.
Cases Normally Not Eligible for Refund
- Change of mind after service completion
- Requests to reverse an agreed style/cut/color choice
- Outcomes affected by undisclosed allergies, medical conditions, or prior chemical history
- Outcomes affected by home care, external products, or third-party services after the appointment
- Client-stopped services after product/service time has already been used
Retail Product Returns and Exchanges
- Retail products may be considered for return/exchange only if unopened, unused, and returned with original bill within 3 days (unless a different period is stated at purchase).
- Opened, used, damaged, or hygiene-sensitive products are not eligible unless defective.
- For genuine defects, we may offer replacement, credit, or refund depending on the case and applicable law.
Packages, Memberships, and Offers
- Prepaid packages, memberships, and promotional offers are generally non-refundable and may be non-transferable unless approved in writing by the Salon.
- Unused benefits may expire on the stated validity date.
Chargebacks and Disputes
Please contact us first for any billing/service dispute. We may use booking logs, chat records, invoices, and service notes to review or defend disputed payments.
Policy Exceptions and Contact
Management may make case-by-case exceptions in writing. An exception does not create a continuing obligation or precedent.
- WhatsApp: Message us
- Phone: 8668966170
- Please share appointment date, service name, and bill/payment reference (if available).